Privacy Policy
Last updated: 1 August 2026
Resonant History Tours ("we", "us" and "our") respects your privacy and is committed to handling personal data in a lawful, fair and transparent way. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit resonantes.pro, contact us, book a guided walk, request a private tour or otherwise interact with our business in Chester. We have written this policy to reflect our obligations under the UK General Data Protection Regulation, the Data Protection Act 2018 and, where relevant, privacy expectations under consumer protection laws such as the CCPA for visitors from outside the United Kingdom.
Who we are
Resonant History Tours is a guided tours and city walks business serving Chester, United Kingdom. For the purposes of data protection law, we are the data controller for the personal data described in this policy. You can contact us at [email protected], by telephone on +44 1244 380 123, or by writing to our operational contact point at Eastgate Street, Chester CH1 1LE, United Kingdom.
What information we collect
We may collect personal data directly from you when you make an enquiry, complete a booking form, email us, call us, subscribe to updates, leave feedback or attend one of our tours. The categories of data we process may include your name, email address, telephone number, billing details, booking selections, group size, preferred dates, accessibility information you choose to provide, communication history and any special requests relevant to the delivery of a tour. If you are arranging a booking on behalf of others, we may also receive limited details about members of your party where needed to organise the experience safely and effectively.
We also collect technical and usage information through our website. This may include your IP address, browser type, operating system, approximate location, referring pages, pages visited, session duration and interactions with our booking or contact forms. Some of this data is gathered through cookies or similar technologies, which are described more fully in our Cookie Policy.
How we use your information
We use personal data to respond to enquiries, process and manage bookings, deliver guided tours, send confirmations and practical joining instructions, maintain our records, improve our services, administer our website and comply with legal obligations. For example, if you book a Roman Chester walk or a private architectural tour, we use the details you provide to reserve your place, contact you about timings, prepare the guide where appropriate and ensure the experience is delivered as promised.
We may also use information to analyse which pages and services are most useful to visitors, such as interest in the city walls tour, the Rows tour or private group itineraries. This helps us improve our website content, route descriptions and operational planning. Where you have clearly agreed, we may send occasional marketing updates about new routes, seasonal walks or special events. You can unsubscribe from marketing at any time.
Our legal bases for processing
We process personal data on several lawful bases. We rely on contract where processing is necessary to take steps at your request before a booking or to perform our agreement with you after booking. We rely on legitimate interests where processing is necessary for running and improving our business, preventing misuse, maintaining service quality and answering customer enquiries in an efficient way. We rely on consent where required, particularly for non-essential cookies and optional marketing messages. We may also process data where necessary to comply with legal obligations, including tax, accounting and consumer protection requirements.
Accessibility, health and special category considerations
Sometimes guests share mobility information, sensory needs or other personal circumstances so that we can recommend the most suitable route through Chester or adjust the pace of a private walk. We ask only for information that is genuinely relevant to delivering the service. Where such information could be regarded as more sensitive, we treat it with added care and limit access to those who need it for operational reasons.
How long we keep information
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy. Booking and transaction records are usually retained for a period consistent with accounting, tax and complaint-handling requirements, which may be up to six years. General enquiry correspondence that does not lead to a booking is typically kept for a shorter period where still useful for follow-up or service review. Marketing preferences are retained until you unsubscribe or ask us to stop. Technical website data is kept in line with our analytics and security settings.
Sharing your information
We do not sell personal data. We may share information with carefully selected service providers that help us run our business, such as website hosting companies, analytics providers, payment processors, email platforms and booking support tools. Those providers are permitted to use the data only as needed to supply services to us and are expected to safeguard it appropriately.
We may also share limited operational details with a guide, contractor or support person where necessary to deliver your booked tour, for example your name, booking reference, meeting time, group size or access notes. If the law requires us to disclose information, or if disclosure is reasonably necessary to protect rights, safety or property, we may do so in accordance with applicable legal requirements.
International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as recognised contractual protections, adequacy arrangements or equivalent standards designed to protect personal data.
Security
We use practical technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure website protocols, controlled access to administrative tools, strong passwords, reputable third-party services and sensible retention limits. No internet-based system is completely immune from risk, but we work to keep your information appropriately protected and to review our arrangements periodically.
Your rights
Subject to applicable law, you may have the right to request access to the personal data we hold about you, ask for inaccurate information to be corrected, request erasure in certain circumstances, object to particular forms of processing, ask us to restrict processing, request transfer of data where technically feasible, or withdraw consent where consent is the basis for processing. If you want to exercise any of these rights, please contact us using the details in this policy. We may need to verify your identity before responding in full.
You also have the right to complain to the Information Commissioner’s Office in the United Kingdom if you believe your personal data has been handled unlawfully. We would, however, appreciate the opportunity to address your concerns first and encourage you to contact us directly so we can try to resolve the issue promptly and fairly.
Children’s privacy
Our tours may be enjoyed by families, but our website and booking services are not specifically directed at children acting independently. Where a parent, guardian, school or organiser books on behalf of a child, we process only the information reasonably necessary to deliver the service. If you believe that personal data about a child has been provided to us inappropriately, please contact us so that we can review and, where necessary, delete it.
Third-party links
Our website may contain links to third-party websites, maps, booking tools or local attractions in and around Chester. We are not responsible for the privacy practices of external websites, and you should review their policies before sharing personal information through those services.
Changes to this policy
We may update this Privacy Policy from time to time to reflect legal, operational or technological changes. When we do, we will post the revised version on this page and update the "last updated" date. Significant changes may also be brought to your attention through the website or other appropriate channels.
Contact us
If you have any privacy questions, would like to exercise your rights or need clarification about how we handle personal data, please contact Resonant History Tours at [email protected] or call +44 1244 380 123. We will do our best to respond in a timely, clear and respectful manner.
Contact
Questions about this policy can be sent to [email protected] or by post to Meeting point: Eastgate Clock, Eastgate Street, Chester CH1 1LE, United Kingdom.